Why are our prices significantly lower than those of SIGMA and other suppliers?

The reason we can offer chemicals at prices up to 90% lower than our competitors is multi-faceted and ultimately stems from our unique supply chain.

We serve as the 'buyer of last resort' for many businesses within the scientific community. This means that we frequently acquire complete inventories from businesses that are closing down, relocating, or being acquired by competitors.

We source our stock from various outlets, including other suppliers, universities, wholesale manufacturers, and often liquidated businesses worldwide.

Subsequently, we rigorously test and assay the acquired stock before making it available for sale from our warehouse and lab.

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Are your chemicals and consumables certified, tested, or assayed?

All our chemicals are either tested in-house using a variety of techniques or sent to our assay partners when necessary. Certificates of analysis can be provided upon request.

Our consumables stock is covered by the original manufacturer's guarantees, and we inspect the goods upon delivery to ensure they are in-date, undamaged, and, when necessary, sterile.

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What is our returns policy?

We offer a 30-day return period for unopened items (chemicals and consumables) with no questions asked. For opened items (for example, if one of our products does not perform as intended), we will always seek to either re-issue the item or refund you. We may require further information to process this request, so we cannot promise a "no questions asked" service. However, customer satisfaction is a priority, and all returns will be processed within a maximum of 14 days of receiving the return.

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Why buy from ROK Chem?

When it comes to purchasing chemicals and lab supplies, there is a plethora of choices with all vendors offering the same product. ROK Chem stands out as we provide better prices, superior service, and, as a family-owned and operated SME, we genuinely value each and every customer!

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What if what I need is not shown in the store?

Our stock is constantly evolving, with new products added almost daily. Therefore, we typically have only about 50% of our total stock online at any given time. Please get in touch via phone or email if you require something specific, and if it's not already in stock, we will gladly source it for you.

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How long does shipping take?

Once an order is submitted, our warehouse team picks, inspects, packs, and ships each order within 24 hours, often sooner. The shipping service used depends on the ordered items and their weight. Some services offer next-day delivery, while others may take 48 hours. We provide real-time email updates on your order's progress and issue a tracking code within 24 hours.

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Do I need any special licenses or documents to buy from ROK Chem?

In most cases, no. However, depending on your order and quantities, some products may require us to ensure that the end use is legitimate, and we may need to record end user data. In most instances, this can be resolved quickly, and if not, we will issue a full refund.

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What if there are shipping breakages or damages?

In the rare event that an item arrives damaged, please take a picture if possible and contact us. We will arrange for a replacement or provide a refund, based on your preference. Rest assured that our products are meticulously packaged before shipping.

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Who are ROK Chem?

Our complete details are as follows:

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ROK Chemical Supplies Limited

Corner Warehouse (Unit 8)

Rear of Castle Mill

Poulton Le Fylde

Lancashire

FY6 7HZ

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Company Registration Number: 13782325 

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Do you offer discounts on bulk orders?

Yes, we offer a range of discounts on bulk orders. Please get in touch with your requirements, and we will respond within 24 hours.

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Does ROK Chem have a loyalty scheme?

Indeed, we do! Simply navigate to the Loyalty tab on our website. For every £1 spent, 1 point is added to your account, and you also receive 100 points upon signing up. These points can be redeemed for discounts, free shipping, and other rewards